![]() In this case, Comstice phones can failover from one Amazon Connect instance to the other either automatically or manually using the central control by your administrators. Your Amazon Connect users can failover between multiple Amazon Connect instances if they are using one of the Comstice phones (webphone, Salesforce webphone, desktop softphone, mobile softphone app). Scenario 4: Failover between Amazon Connect Instances UC Analytics (UCA) is a real-time reporting solution that provides meaningful data on how your organization is using Amazon Chime and where to focus adoption. ![]() ![]() This Amazon EC2 instance is deployed to run an Asterisk IP Private Branch Exchange (IPPBX) which can be used to make and recieve calls from the Public Switched Telephone Network (PSTN) using the SIP Trunk feature of Amazon. In this case, Comstice phones are also dual-mode phones and they can help to make VoIP calls between Amazon Connect users and between Amazon Connect user and SIP Phones. This demo will deploy and configure an Amazon Chime Voice Connector and an Elastic Compute Cloud (Amazon EC2) instance. If you need a SIP provider to provide inbound and outbound calling. You can have this scenario if you are using one of the Comstice phones (webphone, Salesforce phone, desktop softphone, mobile softphone app). You have basic knowledge of Amazon Web Services, Linux, Asterisk, and an SSH client. You can create a group of Amazon Connect users for the PSTN Breakout and Comstice Trunk will help to dial out via Amazon Connect. You must have an IP Private Branch Exchange. Your SIP Phones can also use Amazon Connect as a PSTN Breakout, make outbound calls through your instance. Integrate your SIP-compatible voice infrastructure with an Amazon Chime Voice Connector to make SIP voice calls. The service is delivered over your Internet connection or AWS Direct Connect and can elastically scale up or down to meet your business needs. Scenario 2: Using Amazon Connect as PSTN Breakout In March 2019, AWS launched Amazon Chime Voice Connector, a pay-as-you go SIP trunking service for your on-premises phone system that can save you over 50 on your voice calling costs. You can configure SIP phones behind IP-PBX as agent phones at Amazon Connect instance and Comstice Connect Trunk can help agents to transfer existing Amazon Connect calls to SIP Phones using Agent Quick Connects.įor any use cases, enterprise telephony scenarios or simply looking for a phased migration into Amazon Connect, you can reach out to Comstice and we can help you to create your Amazon Connect SIP scenarios. Scenario 1: Transferring Amazon Connect call to a SIP Phone Here are some use cases for Amazon Connect SIP Support Ĭomstice offers a SIP trunk that you can enable between your Amazon Connect instance and other VoIP platforms. Why is Amazon Connect SIP Support Needed? Comstice offers SIP trunk support for your Amazon Connect instance so you can connect your IP-PBX with Amazon Connect and handle various call flow scenarios. In the recent survey we conducted at the Amazon Connect LinkedIn Group, 60% of the members voted SIP support as the most critical feature needed for Amazon Connect.
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